South College Online Bookstore Frequently Asked Questions

eCampus.com is a premier online retailer of textbooks and digital course materials. Consistently exceeding industry standards, eCampus.com’s mission is to provide the easiest, fastest, and most affordable way for K-12 and higher education students to buy, rent, or sell textbooks and digital content. Through products that simplify the adoption, management, and procurement of course materials, eCampus.com propels student success by delivering the right course materials, at the right time, and at the right price.

The link to the new bookstore website is: https://south.ecampus.com. You can also access it by visiting the South College website, clicking on Current Students, and then clicking on Bookstore, or if you are registered for courses, you access it through Canvas.

Students will have the ability to order textbooks and other identified materials from the eCampus South College bookstore, however, that choice is up to each student.

With the new South College Online Bookstore, students will have 24/7 access to a customized website to obtain the right books at the right time and the right price. Course materials will be linked to each student’s class schedule for easy identification of the correct materials and seamless ordering. With a price match guarantee, students can shop with confidence knowing that they will receive the very best price. Also, a 15-day return policy after the start of classes provides students the confidence to order course materials early without penalty. Additional benefits include free shipping options.

Furthermore, eCampus.com addresses affordability by offering every purchasing option, including new, used, rental, and digital. Select courses are also included within the South College Inclusive Access (IA) program that ensures students have immediate access to required course materials on the first day of class and at the lowest price possible. Finally, eCampus.com addresses the importance of ease of ordering with an integrated shopping experience. Students will have instant access to required course materials at the time of  logging on to Canvas with single sign-on to streamline ordering and payment.

eCampus works with South College to ensure that students receive the correct items for your courses. We also have a dedicated Customer Service Department to answer any questions you have. Finally, all orders are monitored daily to ensure that course materials are received as quickly as possible and before the start of class (depending on registration date).

1. To order your books, log into Canvas, open your course and click “Bookstore” on the left-hand menu.
2. Choose your preferred format (new, used, rental, or digital when available), and select Add Item to Cart.
3. Review your order and select Proceed to Checkout.
4. Begin the checkout process by selecting your Ship to Campus preference or entering your shipping address. Select Continue to choose your shipping method.
5. Select or enter your payment method. Select Continue to review and complete your order.

Books are shipped based on availability. The availability of each book will be indicated under the condition of each item. If a book is in stock and your order is placed before 11 AM ET, it will ship the same day. Any orders placed after 11 AM ET will ship the next business day. If all items are not in stock at the time you place your order, it will be held and shipped once the entire order is filled. If it is within two (2) weeks of the course start date, items will ship as they are available, and you may receive multiple packages. Your books will be shipped via your selected shipping method at checkout. Books are shipped and delivered Monday through Friday.

You may ship your order anywhere you choose. When entering shipping information, you may have the option to check the “Ship to Campus” box to ship directly to your campus. If “Ship to Campus” is not available for your campus, you may enter any valid shipping address. You will receive email and text message alerts (if you choose to opt in) when your package is shipped and delivered.

We accept Visa and MasterCard debit cards. You may also use Visa, MasterCard, American Express, and Discover credit cards to pay for your order. We also accept PayPal and Apple Pay. For more information, please visit our Online Help Desk located at the very bottom of the Online Bookstore homepage.

For students that have another fund source covering the cost of textbooks and/or supplies, financial aid will be sending out more information within the next two weeks with steps to place your order.

Select Login/Sign Up in the upper-right corner of your Online Bookstore website. After signing in, you can select My Account to check the status of your order, buyback, or return. If you have any other questions, visit your Online Bookstore Help Desk.

The Online Bookstore’s goal is to offer students the most competitive price for their textbooks. With our dynamic pricing model, textbook prices are subject to change based on market prices and inventory conditions.

After placing your order, your digital product will be added to your My Account Digital Bookshelf within 24 hours. Clicking the link on the order confirmation page will take you directly to your Digital Bookshelf.

If you purchased Courseware, you will see a pop-up to Reveal your code. You will need to use this code on the appropriate product website to gain access to your content.

Inclusive Access (IA) is a program where required digital course materials are delivered automatically in Canvas on the first day of class at a discounted price. IA materials are charged to your student account, and you do not need to purchase anything separately.

If your course uses Inclusive Access, you can find your materials by clicking Access Course Materials (eCampus) in the Canvas course navigation. Your materials will be ready on day one — no waiting or shipping required.

Note: All students are automatically enrolled in Inclusive Access unless they choose to opt out.

If you have questions or would like more information about the Inclusive Access program, please email us at iasupport@ecampus.com.

If you do not want to participate in Inclusive Access, you have 14 days from the start of your class to opt out.

To opt out:

• Go to your Canvas course.
• Click Access Course Materials (eCampus) in the course navigation.
• Select “Want to opt out?”
• Follow the on-screen instructions to complete the opt-out process.

If you do not see any course materials listed for a particular class, this could be because course materials have not been finalized or are not required by the faculty member. You will need to check back to see if any course materials have been added.

Your order is still coming and B&N will fulfill all existing orders. Both companies are working together to ensure the smoothest transition through the end of January 2026.

You can reach customer support for eCampus by calling (859) 209-6958. We have phone agents available Mon-Fri from 8:30am-6:00pm ET.

Our online Help Desk also provides an email form and a live chat. Chat agents are available every day of the week from 8:30am to 9pm EST.