Note about Children: Our Services are not intended for, marketed to, or available to individuals younger than the age of 13, and individuals younger than the age of 13 should not submit personal information to us or use any Service. We do not knowingly collect any information from children under the age of 13. When we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.
1. What is this policy?
NOTE: THIS POLICY IS INTENDED FOR GENERAL WEBSITE VISITORS (INCLUDING PROSPECTIVE STUDENTS). IF YOU ARE A STUDENT, PLEASE SEE OUR FERPA INFORMATION REGARDING DATA PRIVACY PRACTICES SPECIFIC TO STUDENTS.
Information Sharing: Remember that if you create a Profile (as defined below) or participate in community forums and similar features on the Services, your information may be public. Note that we do not share your Personal Information with third parties for their marketing purposes without your consent; however, we may share your Personal Information under certain limited circumstances. For more details, please review the section below entitled “Will South College share any of the information it collects?”
Third-party networks and analytics providers: South College does not currently host advertisements on the Services. However, we work with analytics service providers and other third-parties to provide us with information regarding traffic on the Services, including the pages viewed and the actions users take when visiting the Services; to serve our advertisements on other websites, within mobile apps, and elsewhere online; and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. For example, if you click on a South College advertisement, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement.
Our analytics service providers and other vendors may set and access their own tracking devices (including cookies and web beacons) and they may otherwise collect or have access to information about you and your visits to and activity on the Services, as well as on other websites or online services. Some of these parties may collect Personal Information when you visit the Services or other websites and services. Please review “Third-party Networks and Analytics Providers” for additional information.
Opting out: Some of the companies who serve these targeted ads participate in a self-regulatory program that allows you to opt-out of having information about you used for this purpose, and you may access that opt-out by emailing [email protected]. Please note this does not opt you out of being served advertising. You will continue to receive generic ads while online. Please review the section entitled “How can I opt- out of sharing, providing, or receiving certain information?” for more details on opting out generally.
2. What information does South College collect?
Information Shared With Us
1. Online Form and Other Information You Provide
The Services may collect “Personal Information” (which is information that can reasonably be used, alone or in combination with other reasonably available information, to identify or contact a specific individual). Personal Information includes, but is not limited to, your name, email address, phone number, physical address or zip code, account information (such as a password or other information that helps us confirm that it is you accessing your account) and demographic or other information (such as your gender, age, or birthdate), and information about your interests and preferences. Any information combined with Personal Information will be treated as Personal Information. Please note that if you access the Services via Single Sign On through a college or other account, the Personal Information collected by South College may vary.
More specifically, South College collects the following information through its online inquiry form:
- First Name
- Last Name
- Email Address
- Phone Number
- Zip Code
- Campus of Interest
Please note that this list does not include information collected during the application process. If you choose to submit an application at enroll.south.edu, additional Personal Information, including your social security number, will be collected.
2. Third-party Services, Social Media Platforms, and Information Third-parties Provide About You
Third parties may provide us with information about you. For example, if you are on a third-party website, and you opt-in to receive information from us, that third party will forward information about you to us so that we may contact you as requested.
Information We Collect Automatically
Like other websites and online services, we and our analytics providers, vendors, and other third-party service providers may automatically collect certain “Usage Information” whenever you access and use the Services, including, without limitation, by viewing information about a course or department/school, exploring academic programs and co-curricular opportunities in a department/school, exploring career options,, asking or answering questions, viewing another user’s Profile, sending a message, searching for a person or information, or by clicking on an advertisement.
Usage Information may include the browser and operating system you are using, the URL or advertisement that referred you to our Services (if applicable), the search terms you entered into a search engine that lead you to our Services (if applicable), all of the areas within our Services that you visit (including information about any ads you may view), and the time of day you used the Services, among other information. We may use Usage Information for a variety of purposes, including to tell you about people or events nearby, to provide special offers, to serve advertisements, to select appropriate content to display to you, and to enhance or otherwise improve the Services and our products.
In addition, we automatically collect your IP address or other unique identifier (“Device Identifier”) for any computer, mobile phone, or other device (any, a “Device”) you may use to access the Services. A Device Identifier is a number that is automatically assigned to your Device used to access a Service, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access a Service, internet service provider (ISP), date and time of your visit, browser language, browser type, referring and exit pages and URLs, amount of time spent on particular pages, which parts of our Services you use, which links you click, search terms, operating system, traffic and related statistics, keywords, and/or other general browsing or usage data. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
Usage Information is collected via tracking technologies, including:
1. Cookies: Our Services may utilize Cookies to improve your current and future experience by allowing us to understand your usage of our Services. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. Cookies are small text files stored on your computer that allow us to personalize the content of our Services during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” or “permanent” cookie). “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain stored on your hard drive until they expire or are deleted by you. Local stored objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you’re visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website. Cookies can be turned off via your browser settings if you so choose. However, if you turn your cookies off, some features of our Services may not function properly. In our Products, we use local storage to help remember your settings and account configuration.
2. Third-Party Web Plugins: We utilize a third-party software plugin on our website that tracks and aggregates deidentified usage information. This information is used to help improve the overall quality and experiences of our Services. Information remains anonymized and is not tied to Personal Information.
3. Web Beacons: We, as well as our affiliate program partners, service providers, and other third- parties, may employ a software technology called clear gifs (a.k.a. web beacons/web bugs) that help us better manage content on our Services by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users for our affiliate program. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. This information is used to help improve the overall quality and experience of our Services. We tie the information gathered by clear gifs to our customers’ Personal Information.
4. An Embedded Script: This programming code is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third-party service provider and is deactivated or deleted when you disconnect from the Services.
In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.
5. Flash & HTML5: We use Local Storage Objects (LSOs) such as HTML5 to store content, information, and preferences. Third-parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 & Flash to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs. To manageFlash LSOs please click here:
6. Other Third-Party Technologies: Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies:
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Services.
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/. You may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/, http://www.networkadvertising.org/choices and http://youronlinechoices.eu/.
How We Respond to Do Not Track Signals:
Please note that your browser setting may allow you to automatically transmit a “Do Not Track” (DNT) signal to websites and online service you visit. DNT is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, we do not recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT. To find out more about “Do Not Track”, please visit http://www.allaboutdnt.com.
3. How does South College use the information it collects?
We may use information about you, including Personal Information, that you provide in your Profile, User Content, and Usage Information to:
- To provide the Services. We use your personal information to allow you to participate in features we offer and contact you regarding the Services, including to contact you with email, phone call, or text message regarding the programs offered at South College.
- To operate the website. Your personal information may be used to tailor content, recommendations, and offers we display to you, both on the Services and elsewhere online, as well as to maintain or improve our Services.
- To create anonymous data for analytics. We may make information anonymous by excluding information that makes it personally identifiable to you and use that anonymous data for our lawful business purposes.
- For compliance, fraud prevention, and safety. We use your Personal Information as we believe is necessary or appropriate to (a) enforce our terms and conditions; (b) protect our rights, privacy, safety, or property, and that of you or others; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
- To comply with law. We use your Personal Information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
- With your consent. In some cases, we may ask for your consent to collect, use, or share your personal information, such as when required by law or agreements with third parties.
Note that we may create, facilitate, or display social advertisements, whereby your name and profile photo may be used to advertise products and services to your network based on your use of the Services and your interactions with South College and third parties through the Services (a “Social Ad”). If we are utilizing Social Ads on one of our Services, you will be able to opt-out through your account settings for that Service.
Please note that information submitted on the Services via a “Contact Us” or other similar function may not receive a response. We may use the information provided via these functions to contact you for marketing purposes unrelated to your request.
4. Will South College share any of the information it collects?
Except as set out in Section 5 (“How does South College work with third parties?”), South College does not share your Personal Information with third parties for their marketing purposes without your consent and in compliance with applicable laws. South College may share non-Personal Information, such as aggregate or de-identified user statistics, demographic information, and Usage Information with third parties, including advertisers, content providers, and analytics providers; and third parties may collect non-Personal Information when you visit the Services.
1. Other Educational Institutions
We work with other colleges, universities, scholarship providers, and educational institutions (“Educational Institutions”) to help guide students through the educational journey – exploring, learning, planning, and collaborating, as well as extract insights from across various siloes. We do not share your contact information (email address, full postal address, or phone number) with these Educational Institutions without your consent, but we may send you information on their behalf.
In addition, you may indicate that you would like to receive additional information from Educational Institutions or other third parties and we will then share your information with those parties so that they may contact you per your request. We are not responsible for the privacy policies and practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that party directly.
2. When You Request That We Share Your Information
This includes, without limitation, instances in which you use our Services to purchase products or services provided, in whole or part, by third parties. You also may request, sometimes through your use of an interactive feature, a widget or third-party application, that we share information about you with a third-party and we will typically do so under those circumstances.
3. Service Providers
We will share your Personal Information with third parties to provide services to us or you in connection with the Services, but subject to confidentiality obligations which limit their use and disclosure of such information. For example, we may provide your Personal Information to companies that provide services to help us with our business activities, such as shipping your order, sending our emails, or offering customer service. If you purchase any products or services, our billing partner will receive billing and financial information (e.g., credit card numbers) necessary to process your charges, including your postal and e-mail addresses, depending on your payment method.
4. Administrative, Legal Reasons, & Academic Integrity Investigations
We may also use Device Identifiers, including IP addresses, to identify users and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or legal/ law enforcement agencies in our discretion. These disclosures may be carried out without your consent or without notice to you.
5. Business Transitions
5. How does South College work with third parties?
Third-party Networks and Analytics Providers
We work with analytics service providers and other vendors to provide us with information regarding traffic on the Services, including the pages viewed and the actions users take when visiting the Services; to serve our advertisements on other websites, within mobile apps, and elsewhere online; and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. For example, if you click on a South College advertisement, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement. Further, to optimize these targeted ads on third party websites, South College shares hashed and/or anonymized data with the third parties, including data on whether an advertisement generated an enrollment, to improve our advertisements, and to find students that would be a good fit for South College’s programs. South College provides aggregated anonymized data from our online forms with third party service providers in order to analyze the effectiveness of contacts generated through the online forms. Additionally, we may utilize third parties to analyze whether individuals that click on advertisements end up enrolling at South College.
South College does not currently serve advertisements on or through the Services.
Some of the companies who serve these targeted ads participate in a self-regulatory program that allows you to opt-out of having information about you used for this purpose, and you may access that opt-out by clicking https://optout.aboutads.info/?c=2&lang=EN. Please note this does not opt you out of being served advertising. You will continue to receive generic ads while online. We may share Usage Information about visitors with analytics providers and other vendors. Our analytics service providers and other vendors may set and access their own tracking devices (including cookies and web beacons) and they may otherwise collect or have access to information about you and your online browsing activities. Some of these third parties may collect Personal Information over time when you visit the Services or other websites and services. Your use of third-party websites is subject to the privacy practices of those parties. South College is not responsible or liable for the privacy practices or business practices of any third party.
Third-party Content, Links to Other Sites, and South College Content Found Outside of the Services
Certain content provided through the Services may be hosted and served by third parties, which may include third-party widgets (such as those that allow you to “like” or “share” content with third-party websites and online services). In addition, the Services may link to third-party websites or content over which South College has no control and which are governed by the privacy policies and business practices of those third- parties. In addition, third-party partners of South College from whom your order through the Services may have different privacy policies which apply to such partners use of your information.
Please also note that South College content and widgets may be included on web pages and websites that are not associated with us and over which we have no control. These third parties may independently collect data. South College is not responsible or liable for the privacy practices or business practices of any third party.
6. What happens if I access South College’s services through a mobile device?
If you use the Services through a mobile device, your mobile Device Identifier, your mobile carrier, and your physical location may be transmitted to South College. You agree that South College may store and use that information for security purposes. You may be able to opt-in to receiving text messages from South College. You may always opt-out by replying “STOP” to one of the text messages received. You also acknowledge and agree that use of the Services through a mobile device may cause data to be displayed on and through your mobile device which may be viewed by your mobile carrier or other access provider.
7. How does South College protect and store my information?
South College takes data security very seriously and takes commercially reasonable technical, physical, and administrative security measures designed to protect the Personal Information submitted to us, both during transmission and once we receive it. Such measures vary depending on the sensitivity of the information at issue.
Please note that no method of transmission over the Internet, or method of electronic storage, that is 100% secure. Therefore, while we strive to use commercially reasonable means designed to protect your Personal Information, we cannot guarantee its absolute security.
How will South College handle a data breach or security incident?
In the event that South College becomes aware of a data breach impacting your Personal Information, we will provide notification in compliance with all applicable laws. For example, we may post a notice on our homepage at https://www.south.edu/ or elsewhere on the Service and may send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
South College has procedures in place that are designed to stop threats that may expose personally identifiable information, restore Services to full functionality, and document and take proactive steps to ensure the incident cannot be repeated. South College will also preserve necessary evidence for investigation by security professionals and law enforcement as appropriate. In the unlikely event of an unauthorized disclosure of records, South College will follow its incident response plan, which articulates how to report the problem to internal and external stakeholders. The notification process includes any information that can identify which customers and students may have been impacted, the data that may have been accessed, South College’s process to inform affected customers, and steps to prevent the incident from happening again as appropriate.
In the unlikely event of an unauthorized disclosure of Data, South College has implemented a process for responding to incidents and notifying affected individuals and, if applicable, law enforcement personnel.
If you have any questions about security on our Services, you can email us by emailing [email protected]
8. How can I opt-out of sharing, providing, or receiving certain information?
Providing Personal Information: You can always decline to share personal information with us, or even block all cookies. However, it’s important to remember that many of South College’s features may not be accessible, or may not function properly – for example, we may not be able to remember your language preferences.
Targeted Advertisements: Some of the companies who serve targeted ads participate in a self- regulatory program that allows you to opt-out of having information about you used for this purpose, and you may access that opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads while online.
Social Advertisements: If we are utilizing Social Ads on one of our Services, you will be able to opt-out through your account settings for that Service.
Mobile Use: You may always opt-out of receiving text messages by replying “STOP” to one of the text messages received. You may opt-out of receiving push notifications at any time by going to the phone settings and turning them off.
Email Communication: You can opt-out of receiving further communications by emailing [[email protected] and requesting to unsubscribe from emails.
9. How can I access and manage my personal information?
You may be able to review the information you provided to us on a Service and make any desired changes to the information by contacting us at [email protected] and requesting to access your personal information. Such requests will be handled in a timely manner.
10. What communications will I receive from South College and how do I limit them?
South College sends a variety of communications via email, text message, and push notification. Such messages include academic and administrative information, notices, and alerts, as well as communication about various campus events and admission-related information to prospective students.
You may be able to limit the information you receive from us using the unsubscribe button at the bottom of the South College email. However, we reserve the right to send you information on our behalf and on behalf of third parties in connection with providing the Services. If you no longer want to receive information from us, you will need to contact us by emailing [email protected].
11. How long does South College keep my information?
12. How will South College notify me of changes to this policy?
If you are a resident of the state of California, you have certain data protection rights. South College takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. This section describes how we collect, use, and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.
In certain circumstances, you have the following data protection rights.
- You can request the following information about how we have collected and used your or your child’s Personal Information during the past 12 months:
- The categories of Personal Information that we have collected.
- The categories of sources from which we collected Personal Information.
- The business or commercial purpose for collecting and/or selling Personal Information.
- The categories of third parties with whom we share Personal Information.
- Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third party recipient.
- Whether we’ve sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.
- You can request a copy of the Personal Information that we have collected about you during the past 12 months.
- You can ask us to delete the Personal Information that we have collected from you.
- Opt-in. We do not currently sell Personal Information. If we know that you are younger than 16 years old, we will ask for your permission (or if you are younger than 13 years old, your parent’s or guardian’s permission) to sell your Personal Information before we do so.
- You are entitled to exercise the rights described above free from discrimination in the form of legally prohibited increases in the price or decreases in the quality of our Services.
How to Exercise Your Rights
You may exercise your California privacy rights described above as follows:
- Right to information, access and deletion. You can request to exercise your information, access and deletion rights by:
- emailing [email protected]
- Right to opt-out of the “sale” of your Personal Information. We currently do not sell your or your Personal Information. If we plan to sell your Personal Information, you will be notified and you can request to opt-out out of this “sale” of your personal information as directed at that time.
We reserve the right to confirm your California residence to process your requests and will need to confirm your identity to process your requests to exercise your information, access, or deletion rights. As part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
Personal information that we collect, use, and share.
We have not sold your personal information in the preceding 12 months.
13. What if I am not in the U.S.?
Consent to Transfer
The Services are operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
You may ask us to take the following actions in relation to your personal information that we hold:
Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information.
Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict. Restrict the processing of your personal information.
Object. Object to our reliance on our legitimate interests as the legal basis of our processing your personal information, where that processing adversely impacts your legal rights.
You may send us these requests by contacting us at [email protected] We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to reject part or all of your request. If we reject your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to continue providing the Services to active users you sent information to and for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
14. How can I contact South College with questions?
3904 Lonas Drive
Knoxville, TN 37909