Grievance Procedures
Several avenues exist within the framework of the college by which students may express grievances. Student grievances regarding final course grades will be handled in the manner described in the Academic Information/Challenging of Grades section of the catalog.
Student concerns regarding other academic issues should be brought to the attention of the appropriate instructor, dean or department chair person, Dean of Student Services, Dean of Academic and Student Services (Asheville & Nashville), Vice President of Academic Support and Student Services, and/or the Executive Vice President and Provost.
Concerns regarding non-academic issues should be brought to the attention of the appropriate program/department head, the Dean of Student Services, Dean of Academic and Student Services (Asheville & Nashville),Vice President of I Academic Support and Student Services, and/or the Executive Vice President and Provost.
Concerns regarding disability issues should be directed to the Dean of Student Services or the Dean of Academic and Student Services (Asheville & Nashville).
Concerns from members of the public should be directed to the Executive/HR Assistant.
Those wishing to make a formal, written complaint should do so utilizing the South College Complaint Form. This form is available to students under the Student Services Tab in the Portal. Members of the public wishing to make a formal, written complaint should contact the South College main number to request a Complaint Form.
Every attempt will be made to resolve concerns at the lowest level possible in the chain of command. However, in instances where this is not possible and the concern cannot be satisfactorily resolved through the normal procedures, the grievant may appeal in writing to the President of the college. The appeal should be communicated within five days after the action associated with the complaint, or unsatisfactory resolution was reached at the lower level. The President’s decision is final so far as institutional grievance procedures are concerned.
Tennessee/Online Students – Should there be a grievance that cannot be satisfactorily resolved at the institutional level, a student may contact the Tennessee Higher Education Commission, 404 James Robertson Parkway, Suite 1900, Nashville, TN 37243-3605, (615) 741-3605.
website: https://www.tn.gov/content/tn/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization.html
North Carolina Students – Should there be a grievance that cannot be satisfactorily resolved at the institutional level, a student may file a North Carolina Post-Secondary Education Complaint to the University of North Carolina General Administration c/o Student Complaints, 910 Raleigh Road, Chapel Hill, NC 27515-2688,(919) 962-4550, email:
studentcomplaint@northcarolina.edu.
website: http://www.northcarolina.edu/complaints
Georgia Students – Should there be a grievance that cannot be satisfactorily resolved at the institution level, a student may contact the Georgia Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, Suite 220, Tucker, Georgia 30084-5305, Office: (770) 414-3300, website: http://gnpec.org/comsumer-resources/.
website: https://gnpec.georgia.gov/gnpec-student-complaint-rules
